VIETFACES Travel Terms & Conditions

IMPORTANT NOTICE: JOIN-IN GROUP TOUR POLICY

Dear Valued Customers,

To ensure the quality of our services and maintain reasonable pricing, our company implements a minimum participant policy for all group tours as follows:

1. Join-in Group Tours
Our Join-in group tours will proceed as scheduled when there are 02 or more confirmed participants. The tour price will be applied according to our published rates.

2. Cases with Fewer than 02 Participants
If the number of registered participants is 01, we can still operate the tour by converting it into a private tour. This option offers several benefits:
* Greater Flexibility: Enjoy more adaptable timings and a more relaxed itinerary.
* Enhanced Privacy: Experience a more private service with a higher level of personal attention.
However, please note that the tour price for a private tour will be adjusted higher than the Join-in group tour due to reduced cost sharing.

3. Your Options
If your chosen tour does not meet the minimum participant requirement, you will have the following options:
* Reschedule: Choose an alternative departure date to meet the minimum participant requirement (subject to your agreement).
* Upgrade: Opt for the private tour with adjusted pricing.
* Refund: Receive a full refund if you no longer wish to participate.

We commit to informing you at least 2 days before the departure date if the minimum number of participants has not been met. We will also provide maximum support to ensure your best interests are protected.
For any inquiries, please contact us:

📞 Hotline / WhatsApp: +84 905 666 193
📧 Email: info@vietfacestravel.com.vn

Sincerely,
The Vietfaces Travel Team